Option 1: Delete your account in the app
- Open the Cozee app and sign in.
- Tap the Profile tab in the bottom navigation bar.
- Tap the Settings icon in the top-right corner.
- Tap Delete Account.
- Confirm when prompted.
Your account and associated personal data are deleted immediately upon confirmation. You do not need to contact us.
Option 2: Request deletion by email
Email info@playcozee.com with the subject line “Delete My Account”, sent from the email address registered to your account, and include your Cozee username.
We verify your identity before acting on the request to prevent fraudulent deletions, then complete the deletion and confirm to you within 30 days.
If you signed up using Facebook Login
Either option above deletes your Cozee account and all data we received from Meta: your Facebook user ID and the name and email address you authorized.
You can also revoke Cozee’s access from Facebook: Settings & Privacy → Settings → Apps and Websites → Cozee → Remove. This stops further data sharing but does not by itself delete the Cozee account you already created.
Deletion is permanent and cannot be undone. Residual copies may remain in encrypted backups for up to 90 days, after which they are overwritten.
What is deleted
- Your account and profile: username, email address, login credentials, avatar
- All Designs you created or submitted
- Your comments, votes, likes, and follow relationships
- Your push notification tokens
- Your analytics identifiers held by our processors (Google Firebase, Sentry, Microsoft Clarity)
What we may retain
- Billing and tax records for App Store or Google Play purchases, up to 10 years, as required by law. We never receive or store your payment card details.
- Records of safety or Terms of Service violations, where needed to protect the Services or enforce our agreements.
- Aggregated or anonymized data that can no longer be linked to you.
Deleting specific data without deleting your account
To request removal of a specific category of data while keeping your account, email info@playcozee.com.
Problems?
If you have difficulty deleting your account, or do not receive confirmation within 30 days of a verified email request, contact info@playcozee.com.
